A common man travels by train only when he is getting comfortable and affordable train ticket, along with many other facilities, like food and drink. This is a facility that no one wants to leave, but when problems start appearing in this, then what will you say? Yes, we often keep reading about dirty food served in trains, but did you ever think that you will get cockroaches in the food of Vande Bharat?
According to the news, a couple was going from Bhopal to Agra Vande Bharat, in which they found cockroaches in the food, although IRCTC has understood the seriousness of the matter, but this is a big threat to the health of the passenger. If you are also traveling in a train with your family and something like this happens to you, then know how to complain quickly.
You have to dial 139 based on the Indian Railways’ IVRS i.e. Interactive Voice Response System. In this, information is given in different languages. In which you have to press 1 for security assistance, medical assistance and accident assistance. Similarly, press 2 for railway related inquiries, 3 for catering, 4 for general complaint, 5 for corruption complaint, 6 for parcel and freight related information, if you want to get information related to trains operated by IRCTC, then you have to press 7.
If you want to lodge a complaint while traveling in a moving train, then you have to tell your seat number and PNR number as well. Also, if you are present on the platform of any station and you get bad food items from the food shops there or you are being charged more for any item, then you can register a complaint by dialing 139. Apart from this, you can also register a complaint from the Rail Madad app.
If you face any kind of problem in the train, then you can complain like this.
By phone: In case of any problem in the train, you can complain to the train department by phone. You can call the official toll free number 139.
By email: You can complain to the train department by emailing them. By visiting the website of the train department, you can fill the form for complaint or send a complaint to their email ID.
By Twitter: You can also complain through the official Twitter handle of the train department.
Contact the staff in the train: In case of any problem in the train, you can contact the staff in the train and complain. Your problem will definitely be solved here.
Also, many times people take these things very lightly, thinking what will happen by complaining, but let us tell you that there is a whole team here in the headquarter, which works very seriously on the helpline numbers. It is always available 24 hours a day to solve the problem immediately, but many times passengers do not take things seriously.
