Seeking Refund for Last-Minute Ticket Purchase: A Customer’s Predicament

A Disappointing Travel Experience

Unexpected Hurdles

A Promising Start

At the onset of our international journey, my wife and I encountered an unforeseen obstacle that disrupted our travel plans.

United’s Miscommunication

Confusion at Check-In

Upon checking in at Albuquerque, a United representative informed us of an issue regarding our flight from Frankfurt to Keflavik, citing Icelandair’s non-partnership status.

Frustrating Realizations

Disheartening Discoveries

Despite reassurances, our attempts to confirm our Icelandair reservation in Houston revealed that the tickets were never issued, leading to an unexpected cancellation by the issuing travel agency.

Costly Consequences

Forced Repurchase

With our flight to Frankfurt already boarding, we were left with no choice but to repurchase seats at a considerable cost of $1,959.

Requesting Resolution

Seeking Redress

In light of these circumstances, we believe it is only fair for United to refund the incurred expenses to rectify the situation.

A Call for Accountability

Amidst the challenges encountered during our travels, we hope for a swift resolution to this matter and a reimbursement of the expenses incurred due to United’s cancellation of our international itinerary.